Employees – Types and
Measures
We in the HR
are the ones who interact with the human capital on a daily basis and come
across a varied range of personalities. I have been working in the HR Domain
for quite some time now and had interacted with quite a few of different types
of employees who were different from each other in many aspects but at the same
time shared some similarities as well. As we are with the human beings, what
else can we expect? Each one of them
will be having same challenges but in a different way. Various behavioral
analysis systems have been developed to analyze these which interpret the
behavioral patterns.
We need to
maintain a good relationship with our employees as this is factor which
contributes towards the better productivity, motivation and morale lifting.
This is concerned with preventing and resolving problems involving individuals
who arise out of or affect or work situations.
Based on my
experience and discussing with some of the veterans of this HR Domain, we
bucketed employees in the below categories.
01. Susta (Lazy – Doing Nothing)
02. Trasta
(Frustrated – Worried for
Everything)
03. Vyasta
(Busy – Doing Everything)
04. Masta (Happy – Enjoying Work)
We also tried
listing some of the common characters which the above four type of employees
showed.
01.
Susta – These people are not very focused on
their work but will be someone who will normally twiddling their thumbs. Such
people will take frequent breaks; be it lunch or snacks or smoke or nature
calls. These people may appear to be glued to their computers but doing
everything else other than doing their work. These guys will be surfing the web
for waste without any definite motive in the mind. Every now and then these
guys will call-in for sick leave and will love to sit back. And to top all
these things, they will be complaining continuously about the work-load.
02.
Trasta – Such category of
people will be very low on the motivational levels. They may feel very
uncomfortable in the office. Such people will not like mingling with team
members but would prefer to live in self-seclusion. These guys will feel quite
uncomfortable in the office. This class of people is good at finding problems
in anything and everything but when asked about the solution, they will not
have an answer. Such people arise on the spur of the moment spontaneously.
03.
Vyasta – This is a peculiar class of people who
can see a mountain in a mole. Be how much so ever easy task it may but these
people will see that as a marathon exercise. Such people will be very busy and
will be in rash always. They will say yes to everyone and everything without
even analyzing the pros and cons, or any other analysis. But this should not
imply that they will not meet the deadlines rather they will meet the deadlines
but with a last minute rush. For them, everything will be pending till the last
minute. Such people will be stressed with some unwanted occupations.
04.
Masta – This is the class of people with whom
you would love to work and will cherish the memories. These people not only do
their work but they enjoy it truly. Such people exhibit great self-control
never get carried away. Such people are Grateful to their fellow colleagues.
Such people have good social life and share good relationship with their team
mates and other people in the organization. This class is the real CLASS which
devises a very positive philosophy that provides meaning to their lives and
work.
After having
talked about the characteristics of the major categories of employees, let’s
get some measures those will actually be needed to address the behavioral
patterns.
01.
Susta – For this category of employees, we need
to build a proper report to make them understand their drawbacks and how to
work upon the same. All the breaks taken by them should be kept under record.
With the proper evidences in palace, employee should be confronted. Suggest and
prepare a time-line based work plan for them and make them understand the
objective and meaning of the same. Make them aware of the consequences of any
deviations in the devised plan. Facilitate them with required and relevant
tools and trainings. If required, put them on a Performance Improvement Plan (PIP).
If they show some good improvement on being under PIP, they can be taken out of
PIP and can be subjected for normal Performance Review.
02.
Trasta – For such people counseling is the must
and should be arranged without any delay. The causes for their behavior should
be mapped and they should be counseled at the personal level as well as at the
job related front. All required and genuine support should be extended. Such
people can be subjected to some Time Management Trainings as well which will
make them understand and redefine the priorities and make them aware of time
allocation skills. Such people should be motivated to work as a team. A Masta buddy shall be assigned to such
people who will be interacting with them on a regular basis and understand
their concerns. We should make them feel accountable and important to make them
come out of that Trasta zone and
become Masta.
03.
Vyasta – This class of people also needs a Time
Management Training and should be coached on the prioritizing skills. Such
people should be made aware of the importance of the team work. They should be
coached on the delegation skills. Such people shall be trained on Risk, Time
and Project analysis skills. Also, if some project management training of any
level is provided to them; they can certainly improve upon their behavioral
part and can partner the growth.
04.
Masta – Now the obvious question that comes to
our mind is if this class is already enjoying, what can we do? All of us know
that any state of mind is a resultant of the external as well as internal
factors. External is the environmental aspect and internal is the personal
aspect. We should support such people in good as well as the bad times. We
should appreciate them on their good works and should guide them in case of any
misses. A regular interaction should be maintained with such people as these
can be the internal branding agents who will make the environment of the
organization much more congenial and a better place to work. If in case they
need some adjustments, help them with that.
This reminds
me of my Desk board where I have kept some quotes. How I have defined the Ideal
Employee as:-
- · Should be dependable.
- · Should be high on honesty and integrity.
- · Should have positive and proactive attitude.
- · Should have willingness to learn and work.
- · Should make use of time optimally.
